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Job description

ETRO is looking for a Client Advisor in our store in Rinascente Milano

Job Description:

To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage

• Assist customers accordingly with Etro selling ceremony

• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

• Ensure the achievement of the Store goals, enhancing and developing the business

• Build and strengthen relationships with customers by developing CRM strategies

• Establish good group dynamics, through efficient communication

• Contribute to manage the visual display of the products in accordance with Etro visual guidelines

• Help ensuring the products replenishment and physical inventory of merchandise

• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury

• Experience in a similar role within fashion retail companies

• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude

• Ability to adapt to different customers

• Team-playing aptitude

• Strong communication skills

• Ability to work in a dynamic environment

• Fluent in English and another language will be considered a plus

Job type
Tempo determinato/Fixed term