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RE: Store San Marino - Client Advisor


Job description

ETRO is looking for a Client Advisor in our store in San Marino.

Job Description:

To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage

- Assist customers accordingly with Etro selling ceremony

- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

- Ensure the achievement of the Store goals, enhancing and developing the business

- and strengthen relationships with customers by developing CRM strategies

- Establish good group dynamics, through efficient communication

- Contribute to manage the visual display of the products in accordance with Etro visual guidelines

- Help ensuring the products replenishment and physical inventory of merchandise

- Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

Deep passion for fashion and luxury

Experience in a similar role within fashion retail companies

Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude

Ability to adapt to different customers

Team-playing aptitude

Strong communication skills

Ability to work in a dynamic environment

Fluent in English and a second language will be a plus

Job type
Tempo determinato/Fixed term